It's pretty simple. Make parts and service available quickly, charge a reasonable price, provide help from people that are knowledgeable and want to help, and stand behind your product no matter what.

People

• Our people are accessible and knowledgeable
• Our Regional Business Managers located across the country
• We have a growing dealer network that aligns with the Exodus way of doing business
• Direct customer connection with home office personnel, including engineering are encouraged
• Our factory and dealer teams are focused being the best at what we do

Parts

• Immediate availability at your dealer or in our warehouse and same day shipping from the factory are the standard
• Our factory and dealer margins smaller so you can save 10-50% for comparable parts from other manufacturers
• Common parts like fittings, hoses, filters and electrical plugs are widely available – Parker and Donaldson filters, Gates and Parker fittings/hoses, Deutsch electrical plugs

Service

• Our expanding dealer network provides service in several areas
• IQAN advanced diagnostics – it's easy to use and in most cases cuts out a lot of diagnostic time which gets you up and running quicker
• Remote diagnostics by Exodus factory personnel is available during business hours
• Exodus field service technicians and engineers will perform onsite diagnostics and repairs as requested
• In areas where an Exodus dealer has not been selected you may select a local service provider and we will create a service partnership for repairs
• John Deere, Bosch Rexroth and Parker have extensive service and parts network to provide back-up support
• Technical resources continue for the life of the machine
• We are committed to doing the right thing and building long term relationships with our customers

Warranty

• 2 year 4000 hour full machine warranty, whichever comes first
• Extended warranty plans available