It's pretty simple. Make parts and service available quickly, charge a reasonable price, provide help from people that are knowledgeable and want to help, and stand behind your product no matter what.

People

• Our people are accessible and knowledgeable
• Our Regional Business Managers located across the country
• We have a growing dealer network that aligns with the Exodus way of doing business
• We desire to have a direct connection with customers because we believe it’s our best strategy for success
• Our factory and dealer teams are dedicated and focused on being the best at what they do

Parts

• Immediate availability at your dealer or in our warehouse
• Our standard is for shipments go out the same day that they are ordered
• Our factory and dealer margins smaller so you can save 10-50% for comparable parts from other manufacturers
• Common parts like fittings, hoses, filters and electrical plugs are widely available – Parker and Donaldson filters, Gates and Parker fittings/hoses, Deutsch electrical plugs

Service

• Our expanding dealer network provides service wherever we have machines
• IQAN advanced diagnostics – it's easy to use and in most cases cuts out a lot of diagnostic time which gets you up and running quicker
• Remote diagnostics by Exodus factory personnel is available at no cost to our customers
• Exodus field service technicians and engineers and are ready to assist you whether it’s over the phone or onsite
• Technical resources continue for the life of the machine
• We are committed to doing the right thing and building long term relationships with our customers

Warranty

• 1 year unlimited hour full machine warranty is standard on all 2012 machines
• Extended warranty plans on powertrain and hydraulics or for the full machine are available for 2, 3 and 4 years